Maintenance Services - Terms and Conditions
Terms and conditions apply to all maintenance clients.
Payment
We invoice at the beginning of each month. We accept payment via credit card with 3% surcharge (We can keep your Card-On-File and charge at the beginning of each month for that months services) , check (Check must be received before the 15th day of the month) via mail or dropped off at business address listed on proposal. No cash or third party currency applications accepted.
Payment is due within 15 days of the invoice date. If your account is 15 days past due, we may pause your services.
Late Fee: Past-due invoices will accrue an interest rate of 8% per month, with a minimum charge of $15.
Overgrowth Fee
If your account is paused and it takes longer to mow your grass, due to overgrowth, we may charge more for the time spent servicing your property.
Initial Clean-up/Service Expectation Disclaimer
For properties that have not received a separate initial clean-up prior to starting routine maintenance, please note that our team will incorporate necessary clean-up tasks gradually during the first month of service. This may include weed removal, pruning, and bed detailing, as needed. It is normal for some weeds or overgrowth to remain visible after the first visit. Our goal is to bring the landscape up to standard over the initial few visits while maintaining overall property appearance.
Leaf Cleanup
During leaf cleanups, we do our best to remove or diminish any leaves standing in our way. We are not responsible for any additional leaves that fall after cleanup unless stated in writing by the client or LandGreen Landscaping Inc.
Personal Item Removal
Our maintenance crew is not responsible for picking up trash, dog or children’s toys, or any materials or tools left on the property prior to service unless this is specifically outlined in the contract. If items are present, the crew will either mow around them or, if necessary, propose a clean-up service. Any clean-up fee will be communicated and approved by the client before work proceeds.
Weed Control Acknowledgement
While our treatments are designed to reduce weed presence, we cannot guarantee a completely weed-free lawn. Weed management is a continuous process where timing is essential. If treatments are started mid-season, it will impact the effectiveness of weed control.
Client Responsibility for Self-Performed Work
If the client chooses to perform any work themselves during the project, LandGreen Landscaping Inc. will not be held liable for any issues, damages, delays, or disruptions resulting from the client’s actions. The client assumes full responsibility for the quality and outcomes of their work and any consequences. Additionally, if the client’s work interferes with or negatively impacts our services, they will be held responsible for any resulting setbacks or damage to the project.
Once a contract has been signed, the agreed-upon pricing is final. If the client chooses to complete any portion of the work themselves after the contract is signed, no discount or price adjustment will be provided. The total cost of the project will remain as originally stated in the contract, regardless of any work completed by the client.
Damage to Underground Utilities
We are not responsible for damage to underground or above-ground utilities that are not properly marked or that we are not notified about in writing. You are responsible for marking any irrigation heads, piping, drainage, sewer, and/or wiring that is underground.
Cancellation Policy
1. Introduction
This cancellation policy outlines the terms and conditions under which a yearly lawn maintenance and landscaping service contract may be terminated. Both the service provider ("Provider") and the client ("Client") must adhere to these terms to ensure a fair and transparent process.
2. Contract Term
The standard contract term is for one calendar year, starting from the date of the initial service. The contract automatically renews annually unless canceled in accordance with this policy.
3. Cancellation by Client
3.1. Cancellation Within Grace Period
Grace Period: Clients may cancel the contract within 14 days of signing without any penalty. A full refund will be provided for any pre-paid services not rendered during this period.
Process: Written notice must be provided to the Provider within the 14-day grace period.
3.2. Contract Cancellation
Notice Period: After the grace period, the Client must provide a 30-day written notice to cancel the contract.
Refunds: Refunds for any pre-paid services will be prorated based on the number of months remaining in the contract term, minus any discounts applied for the yearly prepayment.
Fees: A cancellation fee of 10% of the remaining contract value will apply. This fee covers administrative costs and the loss of guaranteed business.
3.3. Cancellation for Poor Service
Criteria: If the Client believes the services provided are consistently substandard, they must provide the Provider with written notice detailing the issues.
Remediation: The Provider will have 15 days to address and rectify the issues.
Termination: If the issues are not resolved within the remediation period, the Client may cancel the contract immediately without penalty and will receive a prorated refund for pre-paid services not rendered.
4. Cancellation by Provider
4.1. Non-Payment
Criteria: If the Client fails to pay for services within 30 days of the due date, the Provider may cancel the contract with immediate effect.
Notice: A written notice will be provided to the Client, allowing them a 10-day period to settle the outstanding amount before cancellation.
Service Termination: If payment is not received, services will cease immediately, and no refund will be provided for the remaining contract term.
4.2. Disruptive Client Behavior
Criteria: If the Client engages in behavior that significantly hinders the Provider's ability to perform services (e.g., interference, abuse, unsafe conditions), the Provider may cancel the contract.
Notice: The Provider must provide written notice outlining the disruptive behavior and a 15-day period for the Client to remedy the situation.
Termination: If the behavior continues, the Provider may terminate the contract immediately, and a prorated refund will be issued for any pre-paid services not rendered, minus any cancellation fees.
5. Contract Termination Due to Force Majeure
Definition: Either party may cancel the contract if circumstances beyond their control (e.g., natural disasters, war, severe weather) prevent the performance of services.
Notice: Written notice must be provided as soon as possible.
Refunds: A prorated refund will be issued for any pre-paid services not rendered due to the force majeure event.
6. Transferability
Contracts are non-transferable and cannot be reassigned to another property or individual without the written consent of the Provider.
7. Dispute Resolution
Any disputes arising from the cancellation of the contract will be resolved through mediation. If mediation fails, the dispute will be settled in a court with appropriate jurisdiction.
8. Amendments
This cancellation policy may be amended by the Provider with 30 days' written notice to the Client. Amendments will not apply to existing contracts unless agreed upon by both parties.
9. Governing Law
This policy is governed by the laws of the state in which the services are provided.